Terms of Sales

1.1 - ACCOMMODATION SERVICES

The essential characteristics, dates of availability, price, options offered, terms of payment and special conditions of sale applicable to the selected rate (guarantee policies, cancellation conditions, check-in time, etc.) of the HOTEL are specified in article 2 RESERVATION below.

1.2 - OPTIONAL SERVICES

It is also possible to book Optional Services, such as breakfast (except on Booking.com), a baby bed (except on Booking.com), animal (except on Booking.com), coffee on the CLIENT's arrival or upgrading (only on site).

1.3 - COMMERCIAL OFFERS

It is also possible to book commercial offers, such as gift cards to be used at the HOTEL.

2.1 - Room Services

The CUSTOMER is solely responsible for choosing the Services and ensuring that they meet his/her needs, so that the HOTEL cannot be held liable in this respect. All the rooms in the HOTEL, whatever their category, have the same services inside each of them: carpeting, bedding with duvet (feather-free) and pillows (feather-free), shower or bath, toilet, sheets and bath mat, toiletries (toilet paper, shower gel & shampoo, hand product; kleenex), hairdryer, courtesy tray with kettle, tumbler, mug and toiletries (tea, coffee, herbal tea, sugar, spoon), mini-bar (25cl bottle of mineral water available), flat-screen TV with remote control, landline telephone, wardrobe with clothes hangers, luggage rack, full-length mirror, fan, radiator. Rooms do not have safes or air conditioning. The photo presentation of each of the rooms on the Site and on the site of partner OTAs (Online Tourism Agency), such as Booking.com, is not exhaustive. Each room has a particular feature that sets it apart from the others (view, furniture, decoration, interior and exterior layout). The HOTEL warns the CLIENT that if no specific request has been made to the HOTEL at the time of booking regarding the choice of a particular room or for a specific service in that same room, the room will be allocated by default, depending on the availability of the room and, of course, respecting the choice of room category requested by the CLIENT.

2.2 - To reserve one or more rooms on the Site:

- the CLIENT must indicate the desired arrival date and departure date and then click on ‘Check availability’. The CLIENT must then select the first preferred room category from among the rooms offered, taking into account the maximum capacity of the room. They must also indicate the number of people making the reservation (for family rooms, if four people are to stay, select up to 3 people using the drop-down menus, giving details first of the number of children and then of adults, and then tick the ‘additional person’ box for the fourth person).

If they wish, they may select one or more Optional Services from those offered. Before validating their reservation, the CLIENT may add extra rooms to their stay.

To validate their reservation, the CLIENT must click on ‘Validate my selection’ and then enter their personal details (with the option of sending a message to the HOTEL for any additional information, which will be replied to within 48 hours). On the same page, the CUSTOMER undertakes to read the General Terms and Conditions of Sale and to agree to the use of their personal data. Once the CLIENT has entered their bank details and clicked on ‘Validate’, the reservation will be confirmed.

2.3 - In order to reserve one or more rooms by telephone or on site at reception :

the CLIENT must indicate the date of arrival, the number of nights and/or the departure date required, the number of rooms and the characteristics of the accommodation (type of view, bed size, shower/bath, with or without balcony, acceptable number of floors, family room, etc.) and the number of people making the reservation.

If they wish, they may select one or more Optional Services from those offered by the HOTEL.

In order to validate their reservation, the CLIENT must enter their personal details and bank details. By providing their personal details and bank details, the CUSTOMER authorises the HOTEL to use their personal information for customer follow-up purposes (satisfaction questionnaire) and, if necessary, to carry out a Distance Sale in the event of failure to comply with the cancellation deadline or in the event of a No-Show.

2.4 - Information needed to book

The CUSTOMER undertakes to provide the information required to validate the booking. They attest to the accuracy and veracity of this information. It is the CLIENT's responsibility to carry out the necessary checks to ensure the accuracy of this information, particularly with regard to the email address provided by the CLIENT.

On-line reservation of accommodation by the CLIENT implies a simple guarantee of payment. Full payment for the stay must be made by the CLIENT to the HOTEL on the day of arrival.

Any refusal by the CLIENT to comply with these formalities may result in the cancellation, at the CLIENT's expense, of the reservation. No indemnity and/or compensation of any kind whatsoever will be paid to the CLIENT.

All reservations are deemed to have been made upon receipt of the reservation confirmation by the HOTEL at the email address indicated by the CLIENT at the time of reservation. If the CUSTOMER does not have an e-mail address, the date on which the CUSTOMER's reservation file is created confirms the validity of the customer's reservation request.

2.5 - Customer Identity

In accordance with current legal regulations, all customers of foreign nationality must provide a valid identity document and/or passport number on arrival at the HOTEL reception desk. A credit card number may also be requested in order to guarantee payment of sums corresponding to any services booked (accommodation) and consumed on site (consumption on site, damage, etc.).

3.1 - For Accommodation Services

The prices indicated are per room for the number of person(s) indicated by the CUSTOMER and the date selected.

3.2 - When booking a Service

The total price is indicated to the Customer in Euros and inclusive of all taxes. The prices take into account the VAT applicable on the day of the reservation and any change in the VAT rate will automatically be reflected in the price indicated on the date of invoicing.

Any change or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the price indicated on the date of invoicing.

3.3 - Optional services

All optional Services (e.g. breakfast, pet supplement, baby bed, etc.) which are not booked at the time of booking the Services are not included in the price.

3.4 - Reservations via our partners

On the websites of OTA Partners, such as Booking.com, the tourist tax is not included in the price to be paid online. The tourist tax must always be paid directly to the HOTEL; the same applies to any stay booked via the Velovoyageur Agency, as part of the La Vie en Bleu Loire-Atlantique Box, and for any Gift Card purchased on the Site or by telephone.

4.1 - CUSTOMER'S bank details

For any reservation made on the Site, by telephone or by email, the CLIENT's bank details, requested as a guarantee, must be provided to validate the reservation, regardless of the date and duration of the stay.

The CUSTOMER's bank card will only be debited in the event of non-compliance with the HOTEL's Specific Cancellation Conditions and/or non-compliance with the HOTEL's Internal Regulations.

If the customer refuses to provide their bank details when making a reservation by telephone or email, the reservation will not be validated and will be cancelled if a solution for proof of payment guarantee from the CUSTOMER is not mutually agreed between the CUSTOMER and the HOTEL. A deposit check or an instant bank transfer worth 30% of the total amount of the stay may be offered to the CUSTOMER as a solution to confirm their reservation request. It is only upon receipt of payment that the reservation will be validated and the reservation confirmation will be sent to the CUSTOMER.

4.2 - Payment Methods

The following methods of payment are authorised - Credit card (VISA, MASTERCARD only - AMERICAN EXPRESS not accepted), - Distance selling - Contactless mobile payment (Apple Pay, Samsung Pay, Google Pay, Paylib), - CASH, - CHEQUE (proof of identity will be requested from the CUSTOMER), - INSTANT BANK TRANSFER, - ANCV HOLIDAY CHEQUE (unlimited amount, only in physical form).

4.3 - In the event of non-payment on the due date

The HOTEL may automatically apply, on the amount including tax of invoices still to be paid, late payment interest calculated on the basis of three times the legal interest rate in force.

Furthermore, if the CUSTOMER is a professional, and in accordance with the provisions of article L441-6 of the French Commercial Code, any delay in payment will automatically result in the application of a fixed indemnity, for collection costs, of 40 euros per invoice.

5.1 - Right of withdrawal

The CUSTOMER is reminded that, in accordance with Article L. 121-20-4 of the Consumer Code, he does not have the right of withdrawal provided for in Article L. 121-20 of the Consumer Code which excludes this right for contracts relating to the provision of hosting services which must be provided on a specific date or period.

5.2 - Change of stay dates and addition of services

the following provisions do not apply to offers identified as non-cancellable, non-modifiable and/or non-refundable.

At the request of the CLIENT, the start date of the stay may be postponed and/or the duration of the stay extended, subject to availability and at the discretion of the HOTEL, without obligation to remain in the same room or at the same rate.

An optional service addition may also be requested later by the CLIENT subject to availability and at the discretion of the HOTEL. The request must be addressed to the HOTEL in writing, by telephone, or directly to the Reception.

If accepted by the HOTEL, a new invoice will be issued and must be paid directly by the CLIENT at the HOTEL Reception.

5.3 - Early departure and modification of services

The reservation can be modified free of charge, in writing or by telephone, up to 1 day before arrival if the CUSTOMER has booked on the Site, by email or by telephone with the HOTEL. The modification will only be effective after written confirmation from the HOTEL.

Booking.com: The reservation can be modified free of charge, in writing or by telephone, up to 48 hours before the arrival date if the CUSTOMER has booked on Booking.com. The modification will only be effective after confirmation by Booking.com.

6.1 - Reservation not honored - NO SHOW*

*No-Show: When a customer makes a reservation at an establishment, but does not honor it, without having notified the hotel that they intend to cancel their reservation.

In the event of a no-show by the CLIENT on the first day of their reservation of an Accommodation Service, the CLIENT's reservation will be cancelled in full and the HOTEL will return the reserved Accommodation Services for sale:

- If the CUSTOMER books on Booking.com: in the event that the booking is a late booking (i.e. less than 48 hours before the arrival date), the HOTEL will retain, as a deposit within the meaning of Articles 1590 of the Civil Code and L 214-1 of the Consumer Code in their current versions, all sums paid or owed by the CUSTOMER when booking.

- If the CUSTOMER has booked on the Site, by email or by telephone with the HOTEL: the amount including tax equivalent to the first night of the reservation will be debited from the bank card provided at the time of booking by the CUSTOMER. Additional nights (beyond the first night) will be cancelled free of charge. The CUSTOMER is informed that in such a case, the HOTEL will put its rooms back on sale. The CUSTOMER will not be entitled to any refund or compensation of any kind whatsoever.