House rules

The entire establishment (rooms, balconies, common areas) is non-smoking. The Management reserves the right to apply an increase of €50 including tax to the total amount of the stay, for failure to comply with this rule.

Minors may only stay in the HOTEL when accompanied by an adult and in possession of personal identification. If the accompanying adult is an adult other than the parents, he or she must be in possession of parental authorisation from the minor's parents. The HOTEL may request these documents.

From the age of 0 months, a child is counted in the room occupancy rate.

Minors remain under the supervision and responsibility of their legal representative and/or accompanying adult when on the premises of the HOTEL.

By ‘animal’ we mean cat and dog only. Only Category 1 and 2 dogs are not tolerated, even if muzzled or kept on a lead. In communal areas, dogs must be kept on a lead and cats must be carried in their carrier bag/case.

Under the terms of the Civil Code, it is agreed that the animal is the sole responsibility of its owner and that the owner will therefore be liable for any damage it may cause.  If, during the stay or on the CLIENT's departure, the HOTEL notes irrevocable damage to bed linen, bedding, carpets or furniture, the HOTEL will invoice the CLIENT directly for the replacement value as new, including, where applicable and without this list being exhaustive, cleaning costs and the cost of immobilising the room.

Pursuant to article R814-1 et seq. of the Code de l'Entrée et du Séjour des Etrangers, the HÔTEL reserves the right to ask its foreign guests to present their passports and to complete and sign an individual police form for the purposes of preventing public order disturbances, legal investigations and searches in the interests of individuals.

Foreign CUSTOMERS have the right to access and rectify information concerning them. Personal data may only be passed on to the police and gendarmerie, at their request and only if it is based on one of the three legal grounds (prevention of disturbances to public order, judicial enquiries, research in the interests of individuals). This information may also be used solely by the HOTEL as part of its customer satisfaction monitoring.

During reception opening hours, the entrance doors are freely accessible.

Once night falls and the reception is closed, the access doors are locked by a digital code device to limit access to unauthorized persons in the hotel.

We ask you not to disclose/communicate the access code to anyone!

The HOTEL has a video surveillance system for the security of property, the CLIENT and HOTEL staff.

The images are kept for at least 1 month. In the event of an incident, they may be viewed by HOTEL management and the police.

To find out more about personal data management, visit https://www.hotel-beausoleil-pornic.com/fr/politique-de-confidentialite

To exercise your right of access to the images concerning you, contact the HOTEL. If you have any problems, please contact the CNIL: www.cnil.fr/plaintes

10.2 The HOTEL is equipped with a fire alarm system consisting of an audible alarm device, the purpose of which, in the event of a fire, is to invite the CLIENT to leave the establishment as soon as possible, by using the emergency exits. The HOTEL is also equipped with fire extinguishers freely accessible in the common areas and fire doors.

The HOTEL is not responsible for any possible risk of allergies to the carpet in the rooms. This information is clearly indicated on the booking engine of the HOTEL website and the Reception is at your disposal for any information.

Therefore, the CUSTOMER is required to report any risk of allergy that they are aware of on this type of facility upon their first contact with the HOTEL, so that the Reservation team can provide the best possible support in their reservation or direct them to another tourist establishment.

No compensatory damages may be required from the CLIENT for reasons of possible discomfort with the HOTEL.

The HOTEL provides the CUSTOMER, upon prior request (at least 1 day before arrival), with alternatives for breakfast in the event of food allergies/intolerances: gluten-free bread and/or toast, almond milk.

For the buffet service, the HOTEL has provided allergen labeling for each dish offered.

The HOTEL cannot be held responsible for any food allergies, the customer must be responsible in their food consumption within the establishment.

The HOTEL cannot be held responsible for items lost on its premises. The CLIENT is solely responsible for the management of his/her personal belongings. The CLIENT shall not be entitled to claim any damages or financial compensation from the HOTEL.

In the event of personal items being left in the room, the HOTEL undertakes to contact the CUSTOMER by telephone or e-mail as soon as possible in order to determine with the CUSTOMER the method of recovering the personal items left behind (on site or by post). If the CUSTOMER opts for postal delivery, the HOTEL shall not be held responsible for the time taken for the items to be deposited with a postal agency, nor for the time taken for delivery by La Poste, nor for the cost of postal delivery. The HOTEL will ask the CUSTOMER to pay a flat rate of €5 inc. VAT for administration costs to the HOTEL, and the reimbursement of postal charges. The CUSTOMER authorises the HOTEL to carry out a distance selling procedure to debit the total amount including VAT specified above, once the parcel has been dispatched. The HOTEL undertakes to send the CUSTOMER the parcel tracking number by e-mail and the invoice issued by the Post Office, by way of proof. L'HÔTEL will not be held responsible if the parcel is lost by the Post Office. No damages or financial compensation may be demanded from the HOTEL by the CUSTOMER.